As businesses strive to provide an exceptional customer experience, integrating their digital channels becomes increasingly important. Today, customers expect a seamless transition between channels, whether it be via phone, email, chat, or social media. In this regard, Genesys Cloud have emerged as the most popular customer engagement platforms in the market. But, what happened with enterprise that have Genesys Engage as their platform? This is where Lynn comes into action. Lynn, is a powerful automation tool, can now integrate with both platforms, making it easier for businesses to provide a seamless customer experience and their migration to the cloud.
By integrating with both Genesys Engage and Genesys Cloud, Lynn can now provide a full orchestration platform, including all digital channels. This means that regardless of which platform their agents are using, businesses can transfer or deflect interactions between bots and agents. With the help of APIs, the transfer of information between the platforms is smooth and seamless, resulting in a consistent experience for the customer.
This integration can be particularly useful for businesses that are transitioning from Genesys Engage to Genesys Cloud. During the transition period, businesses can continue to provide the same customer experience without any interruptions. Likewise, integrating with both platforms allows businesses to take advantage of the unique features and capabilities of each platform, further enhancing the customer experience.
Genesys Engage and Genesys Cloud offer businesses a variety of features, such as automated routing, chatbots, and workforce optimization. Lynn’s integration with both platforms allows businesses to leverage these features and create a customized customer experience in digital channels. For example, with Lynn businesses can now use the chatbots on Genesys Engage to handle routine queries, also receive inquiries from social networks and for more complex actions refer to an agent on the preferred platform Cloud or Engage. This not only enhances the customer experience but also improves the efficiency of the agents.
In conclusion, Lynn’s integration with Genesys Engage and Genesys Cloud provides businesses with a seamless and consistent customer experience. By leveraging the unique features and capabilities of both platforms, businesses can create a customized customer experience that meets the needs of their customers. As the world becomes increasingly digitized, integrating communication channels is essential for businesses to stay competitive. Lynn’s integration with Genesys Engage and Genesys Cloud makes it easier for businesses to do just that.
