Lynn is a powerful omnichannel tool that enables businesses to engage with customers across multiple channels such as WhatsApp, Facebook, SMS, Microsoft Teams, Telegram, Instagram, Google Messages and more.
Soon you will also be able to connect Apple and Play Store comments.
We’re working on it!
Want to know more?
In Lynn you can create automated flows for satisfaction surveys after your customers interact through their favorite digital channel.
Also, you will be able to manage outbound campaigns for any available digital channel.
Take a look at an example!
Lynn’s interface allows businesses to customize their own customer journey flows based on specific needs and requirements.
They can use pre-built templates and connectors to get started quickly, and can even customize workflows using code if needed.
Sounds perfect right?
But that is not all
Lynn can integrate with Genesys
Engage and Genesys Cloud
simultaneously, allowing businesses to
provide a seamless customer experience
regardless of which platform their
agents are using.
We can connect both platforms using
APIs to provide a full orchestration
platform, and be able transfer or deflect
interactions between bots and agents
on both platforms.
This integration can be particularly useful for businesses that are transitioning from Genesys Engage to Genesys Cloud, as they’ll continue to provide the same customer experience during the transition period.
This integration can be particularly useful for businesses that are transitioning from Genesys Engage to Genesys Cloud, as they’ll continue to provide the same customer experience during the transition period.
Additionally, by integrating with both platforms, businesses can take advantage of the unique features and capabilities of each platform, further enhancing the customer experience.
